FAQ - MacKenzie-Childs

How do I place an order?
You can place an order online through our website. Simply add items to your cart and proceed to checkout.

What shipping methods do you offer?
We offer standard and expedited shipping options. Delivery times vary depending on your location.

Can I track my order?
Yes, once your order ships, you’ll receive a confirmation email with tracking information.

Do you ship internationally?
Yes, we ship to select international destinations. Additional fees and customs duties may apply.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I initiate a return?
To start a return, visit our website and follow the instructions in the Returns section.

When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned item.

How do I care for my items?
Care instructions vary by product. Refer to the product description or included care guide for details.

Are your products handmade?
Many of our items are handcrafted by skilled artisans, ensuring unique quality and design.

Do you offer customization?
Some products may be customizable. Check individual product pages for available options.

How do I reset my password?
Click “Forgot Password” on the login page and follow the prompts to reset it.

Can I modify or cancel my order?
Once an order is placed, changes may not be possible. Contact us immediately for assistance.

Do you offer gift wrapping?
Yes, gift wrapping is available for select items at checkout.

Where are your products made?
Our products are crafted in various locations, with an emphasis on quality and artistry.

Do you have physical stores?
Yes, we have retail locations. Visit our website for more details.

How can I stay updated on new releases?
Subscribe to our newsletter for the latest updates and exclusive offers.

For further assistance, please refer to our website.