Delivery Information
We strive to process and ship all orders as quickly as possible. Please review the following information about our delivery process and policies.
Processing Time
Orders are typically processed within 1-3 business days. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been shipped.
Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Priority Shipping: 1-2 business days
Shipping times are estimates and begin once your order has been processed. Delivery times may vary depending on your location and any unforeseen delays.
International Shipping
We ship to select international destinations. Delivery times and customs fees may apply depending on the country. Please note that international orders may be subject to additional processing time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our website at macenzieandchilds.com.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team for assistance. We are happy to help resolve any problems you may encounter.
Holiday Shipping
During holiday periods, we recommend placing your orders early to ensure timely delivery. Additional processing and shipping delays may occur due to high order volumes.
Returns & Exchanges
If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery. Please visit macenzieandchilds.com for more details on our return policy.
Additional Questions
For more information about our delivery policies, please visit our FAQ section at macenzieandchilds.com. We appreciate your business and look forward to serving you!