Returns & Exchanges
We want you to be completely satisfied with your macenzieandchilds.com purchase. If for any reason you are not happy with your order, we gladly accept returns and exchanges within 30 days of delivery.
Return Policy
- Items must be unused, in their original condition, and in the original packaging.
- Returns must be initiated within 30 days of the delivery date.
- Personalized, monogrammed, or custom-made items cannot be returned or exchanged.
- Sale items are final and cannot be returned.
How to Return an Item
- Visit our website and log in to your account to start the return process.
- Follow the instructions to generate a return authorization and shipping label.
- Pack the item securely in its original packaging and attach the provided label.
- Drop off the package at your nearest shipping carrier location.
Exchange Policy
If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item.
Refunds
- Once your return is received and inspected, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact our customer service team immediately for assistance.
International Returns
International customers are responsible for any return shipping costs and customs fees.
For any questions regarding returns or exchanges, please reach out to our customer service team.